Privacy Complaint Process

1. Complaint Process

1. 1

   Step 1 — Reception

   Acknowledgement within 5 business days

   Submit your complaint using the form below or by email to privacy@aurascribe.ca. Our Privacy Officer will send a written acknowledgement within 5 business days of receipt, including a reference number.

2. 2

   Step 2 — Investigation

   Review within 30 calendar days

   The Privacy Officer reviews the complaint, gathers any relevant information, and may contact you for clarification. Investigations are conducted impartially and confidentially.

3. 3

   Step 3 — Response

   Written decision within 30 calendar days

   You will receive a written decision explaining the findings, any remedial actions taken or planned, and, if the complaint is not upheld, the reasons for that conclusion.

4. 4

   Step 4 — Escalation (CAI / OPC)

   Available at any time

   If you are unsatisfied with our response, you may file a complaint with the Commission d'accès à l'information (CAI) of Quebec at www.cai.gouv.qc.ca or the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.

3. External Recourse

4. Submit a Complaint

Complete the form below. Your submission will be sent directly to the Privacy Officer and you will receive an acknowledgement within 5 business days.